Shipping policy

SHIPPING POLICY

Order Processing
Orders are typically processed within 1–3 business days. Processing times may vary during periods of high demand, holidays, or due to circumstances outside our control.

Shipping & Delivery
Shipping options, estimated delivery times, and any applicable shipping charges will be displayed at checkout when available. Delivery times are estimates and may vary depending on the destination, carrier, product availability, and other factors outside our control.

Order Tracking
When tracking information is available, you will receive it by email after your order has shipped. Please allow some time for tracking information to become active.

Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order. If you notice an error after placing your order, contact us as soon as possible at lourdes@willy-and-lily.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Delays
Occasionally, orders may experience delays due to carriers, weather, holidays, high shipping volumes, or other circumstances outside our control.

Lost or Damaged Orders
If your order arrives damaged, or if you believe your package has been lost, please contact us at lourdes@willy-and-lily.com so we can review the situation and assist you.

Questions
For questions regarding shipping or your order, please contact us at lourdes@willy-and-lily.com.